Warranty and returns

1. GENERAL INFORMATION

The ownership of this website, playkinkids.com, (hereinafter Website) is held by: BESELF BRANDS S.A. (hereinafter Playkin Kids), with Tax Identification Number (NIF): B65114373 and registered in the Tarragona Commercial Registry; whose registration details are: Volume 2847, Page 6, Sheet T-47561, Entry 4a, and whose contact details are:

Address: C/ Mas de la Perla 8, 43800 Valls (Tarragona)
Contact telephone number:877 990 800
Contact email:[email protected]

This document (as well as any other documents mentioned herein) regulates the conditions governing the use of this Website (playkinkids.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that BESELF BRANDS S.A. carries out through the Website includes:

 

Sale of products, materials, and children's electric cars.

In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice, including the Cookie Policy, and Playkin Kids' Privacy and Data Protection Policy. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by everything mentioned above. Therefore, if you do not agree with all of them, you should not use this Website.

Likewise, we inform you that these Terms and Conditions may be modified. Users are responsible for reviewing them each time they access, browse, and/or use the Website, as the Terms and Conditions in effect at the time they request the purchase of products and/or services will apply.

For any questions the User may have regarding the Terms and Conditions, they may contact the owner using the contact information provided above or, where applicable, using the contact form.

 

2. THE USER

Access, browsing and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), whereby all the Conditions established herein are accepted from the moment browsing of the Website begins, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for proper use of the Website. This responsibility extends to:

• Use this Website only to make legally valid inquiries and purchases or acquisitions.
• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered, it may be cancelled and the relevant authorities reported.
• Provide truthful and lawful contact information, such as email address, postal address, and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. Playkin Kids does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Playkin Kids declines all liability that may arise from such access, nor does it guarantee shipments or provision of services outside of Spain.

The User may, at their discretion, formalize with Playkin Kids the purchase agreement for the desired products and/or services in any of the languages ​​in which these Terms and Conditions are available on this Website.

 

3. PURCHASE OR ACQUISITION PROCESS

Duly registered users may purchase on the Website using the established methods and methods. They must follow the online purchasing and/or acquisition procedure at playkinkids.com, during which various products and/or services may be selected and added to the shopping cart, basket, or final purchase area, and finally, click "BUY."

Likewise, the User must complete and/or verify the information requested at each step. However, during the purchasing process, before making the payment, the purchase details can be modified.

The User will then receive an email confirming that Playkin Kids has received their order or request for purchase and/or service provision, i.e., the order confirmation. They will also be notified by email when their purchase is being shipped. Where applicable, this information may also be made available to the User through their personal login space on the Website.

Once the purchase process has been completed, the User agrees that the Website will generate an electronic invoice, which will be sent to the User via email and, where applicable, through their personal account on the Website. Furthermore, the User may, if desired, obtain a paper copy of their invoice by requesting it from Playkin Kids using the contact information on the Website or using the contact information provided above.

The User acknowledges that, at the time of purchase, they are aware of certain specific conditions of sale that apply to the product and/or service in question and that are displayed alongside the presentation or, where applicable, the image of the product and/or service on the Website page. These conditions include, but are not limited to, and depending on the case, the following: name, price, components, weight, quantity, color, product details or characteristics, the method in which the services will be provided, and/or the cost of the services. They also acknowledge that placing the purchase order or acquisition constitutes full and complete acceptance of the specific conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions made on the Website may be archived and kept in Playkin Kids' computerized records in order to constitute proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), and the rights that Users have in accordance with the privacy policy of this Website.

 

4. AVAILABILITY

All purchase orders received by Playkin Kids through the Website are subject to product availability and/or to the absence of any circumstances or force majeure (clause nine of these Terms and Conditions) affecting the supply of products and/or the provision of services. If difficulties arise regarding the supply of products or if products are out of stock, Playkin Kids undertakes to contact the User and refund any amount that may have been paid. This shall also apply in cases where the provision of a service becomes impossible.

 

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.

Shipping costs are included in the final prices of the products as shown on the Website (except in special promotions where the price will be shown in the shopping cart). Playkin Kids provides delivery and/or shipping services through the transport companies GLS and DHL.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

Accepted payment methods include: credit or debit card, bank transfer, or PayPal.

Playkin Kidsuses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to verification and authorization by the issuing bank. If the bank does not authorize payment, Playkin Kids will not be responsible for any delay or non-delivery and will not be able to enter into any contract with the User.

Once Playkin Kids receives the User's purchase order through the Website, a pre-authorization will be made on the corresponding card to ensure sufficient funds are available to complete the transaction. The card will be charged at the time the User is sent the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, the specified location.

In any case, by clicking "BUY" the User confirms that the payment method used is his or her own.

 

6. DELIVERY

We ship to Spain (mainland and Balearic Islands); Portugal (except islands), France (except islands), Italy (except islands), and Germany. We do not ship to the following destinations: Canary Islands (Spain), Ceuta (Spain), Melilla (Spain), Corsica (France), Guadeloupe (France), Sardinia (Italy), Azores (Portugal), Madeira (Portugal).

Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the time period indicated on the Website according to the shipping method selected by the User, counting from the date of the order confirmation.

If delivery is impossible due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining the location of the order and how to arrange for a redelivery.

If 30 days have passed since your order was available for delivery and it has not been delivered for reasons not attributable to BESELF BRANDS S.A. it will be understood that the User wishes to withdraw from the contract, and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must be aware that the transportation resulting from the resolution may have an additional cost that may be passed on to the User.

For the purposes of these Terms and Conditions, delivery or the order will be deemed to have occurred when the User or a third party designated by the User acquires physical possession of the products, which will be confirmed by signing the receipt of the order at the agreed delivery address.

Any risks arising from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Playkin Kids receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs after BESELF BRANDS S.A. has received the full amount due.

In accordance with the provisions of Law 37/1992 of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or service will be deemed to be located in the territory applicable to Spanish VAT if the delivery address is located in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.

 

7. TECHNICAL MEANS TO CORRECT ERRORS

Users are hereby informed that if they detect an error when entering the data necessary to process their purchase request on the Website, they may modify said data by contacting Playkin Kids through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or using the contact information provided in the first clause (General Information). Users may also correct this information through their personal account on the Website.

In any case, before clicking "BUY," the User has access to the space, cart, or basket where their purchase requests are recorded and can make changes.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Sale and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).

 

8. RETURNS

In cases where the User purchases products on or through the owner's Website, they have a series of rights, as listed and described below:

Right of Voluntary Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Playkin Kids Website or, in the event that the goods comprising your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that comprised the same purchase order, or in the case of a service contract, 14 calendar days from the day on which the contract was entered into.

To exercise this right of withdrawal, the User must notify Playkin Kids of their decision. This may be done, where appropriate, through the contact spaces provided on the Website or through:

• BESELF BRANDS S.A.
  C/ Mas de la Perla 8, 43800 Valls (Tarragona) [email protected]

Regardless of the means chosen to communicate their decision, the User must clearly and unequivocally express their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form provided by Playkin Kids as an annex to these Terms; however, its use is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the communication unequivocally expressing the decision to withdraw to be sent before the corresponding deadline expires.

In the event of withdrawal, Playkin Kids will reimburse the User for all payments received without undue delay and, in any case, no later than 14 calendar days from the date on which Playkin Kids is informed of the User's decision to withdraw.

The direct cost of returning the product will be borne by the customer, as set out in the LGDCU (Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws).

Playkin Kids will refund the User using the same payment method used to make the initial purchase transaction. This refund will not incur any additional costs for the User. However, Playkin Kids may withhold said refund until it has received the purchased products or items, or until the User provides proof of their return, whichever is met first.

The User must return the products in good condition and properly packaged in their original packaging and send them to:

• BESELF BRANDS S.A.
• C/ Mas de la Perla 8
• 43800 Valls (Tarragona) - Spain
• Information to be included visibly on the box: order number

And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Playkin Kids was informed of the withdrawal decision.

The User acknowledges that he/she must assume the direct cost of returning (transport, delivery) the goods, if any are incurred.In addition, you will be liable for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. These include, but are not limited to, personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that, for hygiene or health reasons, are sealed and have been unsealed after delivery.

The provision of a service that the User may contract on this Website is governed by the same law, as this same law establishes that the right of withdrawal will not apply to Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by BESELF BRANDS S.A. they will have lost their right of withdrawal.

In any case, no refund will be issued if the product has been used beyond its mere opening, if it is not in the same condition as when it was delivered, or if it has been damaged after delivery.

Likewise, products must be returned using or including all original packaging, instructions, and any accompanying documents, as well as a copy of the purchase invoice.

The withdrawal form template can be downloaded from the following link:

link to the withdrawal form

Return of defective products or shipping errors

This refers to all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and therefore, must contact Playkin Kids immediately and inform them of the existing non-conformity (defect / error), by the same means or using the contact details provided in the previous section (Right of Withdrawal).

Returns of defective products or shipping errors must be returned in good condition and properly packaged in their original packaging.

The User will then be informed how to proceed with the return of the products. Once returned, they will be examined, and the User will be informed (within a reasonable timeframe) whether a refund or, if applicable, a replacement is appropriate. This option is subject to product availability/stock. The User may not request a replacement for consumables or secondhand products.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

Playkin Kids will refund or replace the product once it has been received at our warehouse. Based on the length of time the customer has owned the product and the current market value, Playkin Kids will implement the following measures:

• From 6 to 12 months: Refund of 75% of the product value or purchase a new one with a 45% discount.
• From 12 to 18 months: 50% refund of the product value or purchase a new one with a 35% discount.
• From 18 to 24 months: Refund of 25% of the product value or purchase a new one with a 25% discount.

Depending on the condition of the product, the customer must deliver the package to a collection point indicated by Playkin Kids.

The amount paid for products returned due to a defect, when a defect actually exists, will be fully refunded, including delivery costs and any costs the User may have incurred in processing the return. The refund will be made using the same payment method the User used to pay for the purchase.

In any case, the rights recognized by the legislation in force at any given time for the User, as a consumer and user, will always be applicable.

 

Return of gifts

In cases where a promotion includes a gift of a product (from the brand itself or another), voluntary returns by the customer will NOT be permitted.

In this case, no replacement or exchange of an item is possible if it was advertised as a random model or color.

Finally, if the gift suffers any type of damage, it will not be a reason for return or replacement.

WARRANTIES

Product Warranty

Playkin KidsUnder the legally established terms, it guarantees new products purchased on its website for a period of 3 years (purchases made before 1/01/2022 have a 2-year warranty) from the date of delivery.

When collecting the item to process the product warranty or to replace it, the customer must return it in its original packaging.

Playkin Kids' liability is limited solely to the costs of transportation, repair, or replacement of the products during the warranty period.

In the event of a defective product, Playkin Kids will proceed, as appropriate, to repair, replace, reduce the price, or terminate the contract, all of which will be free of charge to the consumer and user.

The consumer and user must inform Playkin Kids of any lack of conformity within a maximum period of two months from the date of becoming aware of it.

To request a repair or delivery of a part or component under warranty, you must create a ticket by filling out our form and follow all the steps indicated until completion.

Playkin Kids Technical Support will evaluate each case and offer the most appropriate solution, with priority given to sending spare parts and repairs.

If the product stops working during the 3-year warranty period, Playkin Kids will offer a solution or compensation based on the following criteria: if an item cannot be repaired or is too expensive to repair, within the first 6 months of receiving the product, the customer may choose between a full refund or a replacement of the product, depending on available stock.

If the product stops working after six months, the customer is still entitled to a free repair, or if this proves too difficult or expensive, Playkin Kids will offer a partial refund based on the time the product has been used:

• 6-12 months: 75% refund of the value.

• 12-18 months: 50% refund of the value.

• 18-24 months: 25% refund of the value.

In the event that an item, after being inspected by Playkin Kids Technical Service, is shown to have not suffered a breakdown or breakage caused by a case covered by the warranty, such as wear and tear, misuse or negligence, etc., the customer will be notified and the corresponding estimate will be issued, including the costs of round-trip shipping, spare parts and labor required for repair.

If the customer does not agree to pay the amount or shipping costs for the item to be returned, it will remain in storage until the customer collects it by their own means.

Warranty repairs also have a 3-month warranty, which cannot be combined with the 3-year warranty period for the item.

The warranty does not cover defects caused by negligence, impacts, improper use or manipulation, non-compliant installation and/or use not carried out by an authorized Technical Service where applicable, or materials subject to wear and tear due to normal use.

It is imperative that, in the case of collection to manage a product replacement, the customer place the item in its original packaging.

When collecting the item to manage a product repair, the customer must place it in its original packaging, or failing that, in alternative packaging that meets the minimum protection requirements.

In the case of items for outdoor use, for example, removable/folding tents, garden furniture, etc., warranty management due to adverse weather conditions will not be considered.

Playkin Kidsundertakes to provide the customer with the necessary means to recover the item at no cost, as well as to repair it, within the warranty period, provided that damages occur in accordance with the aforementioned.

The warranty will be voided in the event of:

• Items that are broken, damaged, or show apparent signs of having been subjected to impact.
• Items damaged by power surges or overcurrents.
• Defects caused by misuse, negligent use or abusive use of the item (blows, accidents, incorrect handling, liquid spills, falls, etc.)
• Damage caused by pressure, torsion, exposure to moisture, exposure to extreme temperatures, sudden temperature changes, corrosion, oxidation, and, in general, chemicals or substances that may alter the product.
• Modifications, repairs, or openings carried out by unauthorized persons or persons not belonging to the Playkin Kids Technical Service.
• Engine damage caused by lack of lubrication.
• Breakdowns resulting from inadequate or non-existent maintenance.

The warranty will not cover:

• Failures of services or applications provided by third parties not provided by Playkin Kids.
• Defects and damages resulting from use contrary to the instructions for use and maintenance.
• Force majeure cases caused by an uncontrolled disaster.
• Breakdowns caused by normal wear and tear of the item.
• Air filters, fuel filters clogged or saturated due to use.
• Spark plugs from 6 months after receipt of the item.
• Mechanical and/or electrical breakdowns in generators after 300 hours of operation, even if they have not reached the age of 3 years.
• Batteries in reconditioned products, provided they can be used without a battery.
• No part or parts of the items that by their nature have a lifespan of less than these 3 years being wear elements or consumables, such as: drill bits, heads, manual starters, nylon reels, chainsaw chains, plow blades, interchangeable elements, etc.
• Products purchased through unofficial sales channels. The only official channels authorized to sell PLAYKIN products are: Amazon, ManoMano, CDiscount, Worten, Privalia, Leroy Merlin, and MediaMarkt.
• Damage caused by adverse weather conditions.
• Products that are outside the European Union or are located in a destination where we do not ship products.

In all cases, the return of material must be authorized by Playkin Kids, which reserves the right to reject, postage due, any material that arrives at its facilities without identifying it with the case number assigned once you process your incident on our form. Customers may also contact the company at this same address ([email protected]) to clarify any type of doubt or technical query you may have regarding the installation or operation of the components or parts supplied.

Playkin Kidswill not be responsible for the shipping costs of items that fall under the conditions of cancellation or exclusion of warranty mentioned above.

Likewise, Playkin Kids will not be liable under any circumstances for any damage that these items may suffer during transport.

 

9. RIGHT OF WITHDRAWAL

In accordance with Spanish law, customers have the right to withdraw, allowing them to return the product they received if they find it does not meet their expectations.

This right may be exercised within a maximum period of 14 calendar days from receipt. Due to the nature of the products sold on this website, buyers wishing to exercise their right of withdrawal should not open the product so that it remains fit for consumption.

If the buyer has opened the product, this right of withdrawal will not apply, according to the exclusions contained in Article 103 of Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, as amended by Article 28 of Law 3/2014, of March 27, in its paragraph e).

The refund of the purchase amount will be made once the condition of the merchandise has been verified and will be made through the same payment method used to pay for the order. In any case, within a maximum of 14 calendar days from receipt of the withdrawal request, provided that BESELF BESELF BRANDS S.A. manages the collection of the product. If the buyer returns the product through a transport company of their choice, the 14-day period will begin to run from the moment BESELF BRANDS S.A. has effective knowledge of the shipment of the merchandise or, failing that, from receipt of the product.

Return costs arising from exercising the right of withdrawal shall be borne by the buyer.

To exercise the right of withdrawal, the consumer must notify their decision to withdraw from the contract through an unequivocal statement.
The user must complete and electronically submit the withdrawal form through the website playkinkids.com. Through this option, the consumer will promptly receive acknowledgment of receipt of the withdrawal, which they must confirm for their intention to withdraw to become effective. To comply with the withdrawal deadline, it is sufficient for the consumer to send their communication regarding the exercise of this right before the corresponding deadline expires.

 

10. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Playkin Kids will not accept any liability for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on its part;
• business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure incurred);
• or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was entered into between both parties.

Likewise, Playkin Kids also limits its liability in the following cases:

• Playkin Kidsapplies all measures concerning providing an accurate display of the product on the Website; however, it is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, or problems with the browser being used, or other similar issues.
• Playkin Kidswill act with the utmost diligence to make the product subject to the purchase order available to the company responsible for transporting it. However, it is not responsible for damages resulting from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes specific to the sector that result in delays, loss, or theft of the product.
• Technical failures that, for fortuitous or other reasons, prevent the normal operation of the online service. Website unavailability for maintenance or other reasons, which prevents the service from being available. Playkin Kids uses all available means to carry out the purchase, payment, and shipping/delivery of the products. However, it is not liable for causes beyond its control, such as acts of God or force majeure.
• Playkin KidsPlaykin Kids will not be responsible for the misuse and/or wear of products used by the User. At the same time, Playkin Kids will not be responsible for an incorrect return made by the User. It is the User's responsibility to return the correct product.
• In general, Playkin Kids will not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control, i.e., due to force majeure, and this may include, but is not limited to:
• Strikes, lockouts or other protest measures.
• Civil commotion, riot, invasion, terrorist threat or attack, state of alarm, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, airplanes, motor vehicles or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

•  

In this way, the obligations will be suspended for the duration of the force majeure event, and Playkin Kids will have an extension of the deadline for fulfilling them for a period equal to the duration of the force majeure event. Playkin Kids will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.

 

11. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most communications with Playkin Kids will be electronic (email or notices posted on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information, and other communications Playkin Kids sends electronically comply with the legal requirements of being in writing. This condition will not affect the User's statutory rights.

The User may send notifications and/or communicate with Playkin Kids through the contact information provided in these Terms and, where applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Playkin Kids may contact and/or notify the User via email or at the postal address provided.

 

12. WAIVER

No waiver by Playkin Kids of any specific right or remedy or failure by Playkin Kids to require strict performance by the User of any of its obligations shall constitute a waiver of any other rights or remedies arising from a contract or the Terms, nor shall it relieve the User from compliance with its obligations.

No waiver by Playkin Kids of any of these Terms or of any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.

 

13. NULLITY

If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by said declaration of nullity.

 

14. COMPLETE AGREEMENT

These Terms and any document expressly referred to herein constitute the entire agreement between the User and Playkin Kids in relation to the subject matter of the sale and replace any other prior agreement, understanding or promise made verbally or in writing by the same parties.

The User and Playkin Kids acknowledge that they have agreed to enter into a contract without relying on any representation or promise made by the other party, except for those expressly mentioned in these Terms.

 

15. DATA PROTECTION

Any personal information or data that the User provides to Playkin Kids during a transaction on the Website will be processed in accordance with the Privacy Policy (contained, where applicable, in the Legal Notice and General Conditions of Sale). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is truthful.

 

16. COMPLAINTS AND CLAIMS

The User may send Playkin Kids any complaints, claims, or any other comments they wish to make using the contact information provided at the beginning of these Terms and Conditions (General Information).

In addition, Playkin Kids has official complaint forms available to consumers and users, which they can request from Playkin Kids at any time, using the contact information provided at the beginning of these Conditions (General Information).

Information for buyers regarding the @E-commerce dispute resolution platform.

Likewise, if a dispute arises from the conclusion of this purchase agreement between Playkin Kids and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Article 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website:http://ec.europa.eu/consumers/odr/.

 

17. APPLICABLE LEGISLATION AND JURISDICTION

Access, browsing, and/or use of this Website and any product purchase contracts through it shall be governed by Spanish law.

Any controversy, problem, or disagreement arising from or related to access, navigation, and/or use of the Website, or with the interpretation and execution of these Terms and Conditions, or with the sales contracts between Playkin Kids and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts.